Terms of use

General Overview

**Terms of Service Agreement for Spectrulink - Internet Service Provider**

This Terms of Service Agreement ("Agreement") is entered into between Spectrulink, a reputable Internet Service Provider ("ISP"), and the user ("Subscriber" or "User").

**1. Acceptance of Terms**

By using Spectrulink's services, the Subscriber acknowledges and agrees to comply with all terms and conditions outlined in this Agreement. If the Subscriber does not agree to these terms, they should cease using Spectrulink's services immediately.

**2. Services**

Spectrulink provides internet access and related services to the Subscriber subject to the terms of this Agreement. The ISP reserves the right to modify, suspend, or discontinue services at any time, with or without notice.

**3. Use of Services**

3.1 **Authorized Use**: The Subscriber agrees to use Spectrulink's services solely for lawful purposes and in accordance with all applicable laws and regulations.

3.2 **Prohibited Activities**: The Subscriber shall not engage in any of the following activities:
- Violating any laws or regulations.
- Transmitting, distributing, or storing material that may be deemed unlawful, harmful, defamatory, obscene, or infringing upon the rights of others.
- Interfering with or disrupting networks or systems connected to Spectrulink's services.
- Engaging in any activity that compromises the security or integrity of Spectrulink's network.

3.3 **Bandwidth Usage**: Spectrulink may impose limitations on the amount of bandwidth the Subscriber can use. Excessive use may result in temporary or permanent suspension of services.

**4. Privacy**

Spectrulink respects the privacy of its Subscribers. The ISP's Privacy Policy outlines how personal information is collected, used, and protected. By using Spectrulink's services, the Subscriber consents to the collection and use of their information as described in the Privacy Policy.

**5. Payment and Billing**

5.1 **Fees**: The Subscriber agrees to pay all applicable fees and charges for the services provided by Spectrulink in accordance with the pricing plan selected.

5.2 **Billing**: Spectrulink will bill the Subscriber at regular intervals, and payment is due by the specified due date. Failure to make timely payments may result in service suspension or termination.

**6. Termination**

Spectrulink reserves the right to terminate services immediately, without prior notice, for violation of this Agreement or any unlawful or prohibited use.

**7. Limitation of Liability**

Spectrulink shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the services provided, including but not limited to loss of data, profits, or business interruption.

**8. Miscellaneous**

8.1 **Governing Law**: This Agreement shall be governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles.

8.2 **Severability**: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By using Spectrulink's services, the Subscriber acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Agreement.

*Last Updated: 11/27/2023*

**Contact Information**

For any questions or concerns regarding this Agreement, please contact Spectrulink

Disclaimer

Residential Fixed Wireless Internet Service Plans - Download/Upload Speed         Data Limit          Price

Res Basic+ 25 Mbps/6Mbps           Unlimited   $50.00

Res Advanced  50Mbps/12Mbps     Unlimited   $95.00

Res Pro+ 100Mbps/24Mbps            Unlimited   $125.00

Business Fixed Wireless Plans

Bus Dedicated 100Mbps/100Mbps  Unlimited  $150.00

These plans are strictly for business addresses and are intended for primary usages between 7:00 AM and 6:00PM CST Monday through Friday.

Spectrulink offers internet service primarily through the use of terrestrial fixed wireless systems, or through the use of fiber optic connections.  These services are subject to availability that is geographically limited.  Services can be symmetrical or asymmetrical in nature.  We provide a range of services for residential and business connections.  Common speeds and plan data limits are described above in the throttling and Data Usage sections.

As detailed below, speeds are dependent on my different factors- some of which are technology deployed for the customer connection.  For example, terrestrial fixed wireless speeds can be impacted by wireless interference that may or may not be within Spectrulink's control or ability to identify and resolve.  Other factors:  such as the number of devices connected to a customer’s router, radio interference within the home, network congestion, received signal level, tree growth, path obstructions, network congestion, and other factors can also impact performance.

Spectrulink designs and provisions its network to ensure all of its customers can enjoy the speeds to which they subscribe; however, Spectrulink does not guarantee that any particular customer will achieve the subscribed speed 100% of the time. No internet service provider can guarantee a particular speed at all times.  Spectrulink advertises its speeds as “up to” speeds based on a specific level for tier of service to which a customer subscribes, and this is on a best effort.

The “Actual” speed that a customer will experience while using the internet depends on a variety of conditions, many of which are out of Spectrulink’s control.

While it is impossible to list all conditions that can affect the speed of internet service,  a few are listed below:

• The performance of a customer’s computer, it’s age, processing capability, operating system, the number of applications                        being run at one time, and the presence of any adware, malware, or viruses.
• Type of connection between the customer’s computer and router.  For example: wireless connections may be slower than wired connections into the router. Wireless connections are subject to greater fluctuations in speed than wired connections.  Interference and congestion from other household appliances and common household electronics, including but not limited to microwave ovens. Spectrulink does not recommend wireless connections when speed is absolutely imperative on a connection.  Additionally, older routers may not support higher speeds.
• The distance packets travel round trip between a customer’s computer and its final destination on the internet, including the quality of the networks between that customer and the destination.  The internet is a “network of networks” so a customer’s connection may traverse the network of multiple providers before reaching its final destination.  The limitation of these networks will likely affect the overall speed of the connection.
• Congestion or high usage levels at the website or destination can impact a customers' internet connection speed.  If a large number of visitors are accessing a site or particular destination or content at the same time, then the site may not have enough capacity to service all the traffic.
• Some sites use gating to limit speeds at which customers can download from them, so this can also appear as slow speeds to the customer.
• Latency:  the measure of time it takes to reach the final destination on the internet is affected by several factors. It is not possible to predict the latency to all destinations on the internet, as packets travel through many networks and servers to reach this destination.  Spectrulink designs its network so that customers typically see between 13 and 40 milliseconds to most destinations on the internet.

There are several commercial products out on the market to measure both throughput and latency, Speedtest is one of these products.  When running a speed test, remember that the speed you are getting reflects Spectrulink’s network along with the network the packets cross to get to the speed test site.  Usually, there is an option for selecting different servers that will be tested during the setup of this test, you should select more than one server when running a  speed test to get an average of the speed you are getting.

Also remember, that while running a speed test you are going through your home network and if you are connected wirelessly to your home router and there are other wireless devices in use while running the test, this can affect the results. Spectrulink sets the speed of the customer connection so that the “up to” speed is measured at the end of the cable connecting the router to the eh CPE equipment mounted on the home.  To get an accurate measure of speed, the customer should connect the device performing the test directly to this cable and run the test to several servers so that an accurate measure can be seen of how the network is performing.

Customers also need to be aware that if they are using data services like VPS or VoiP to establish a link or call that these services will occupy part of the bandwidth they see on their router and can cause other IP traffic to run slower than usual.

Our Privacy Policy

**Privacy Policy for Spectrulink - Internet Service Provider**

This Privacy Policy describes how Spectrulink ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our users ("Subscribers" or "Users") in connection with the services provided.

**1. Information Collection**

1.1 **Personal Information**: We may collect personal information such as name, address, email address, phone number, billing information, and other details necessary to provide our services and support.

1.2 **Usage Information**: We collect information related to the use of our services, including IP addresses, device information, and traffic data, for network management, security, and service improvement purposes.

**2. Use of Information**

2.1 **Service Provision**: We use the collected information to deliver and manage our services, process payments, provide customer support, and communicate important service-related information.

2.2 **Improvement of Services**: Collected data may be used to analyze trends, monitor network performance, and enhance the quality and functionality of our services.

**3. Traffic Data Privacy**

3.1 **Collection of Traffic Data**: Spectrulink may collect traffic data, including IP addresses, browsing history, and network usage patterns. This information may be collected solely for law enforcement purposes when warranted by subpoena.

3.2 **Anonymization and Aggregation**: Wherever possible, we anonymize and aggregate traffic data to protect the privacy of our users. This aggregated data is used for statistical analysis, network optimization, and service enhancement without identifying individual users.

3.3 **Usage of Traffic Data**: We utilize traffic data to maintain the integrity, security, and quality of our network. This data helps us in diagnosing technical issues, preventing unauthorized access, and ensuring efficient network performance.

3.4 **Limited Disclosure**: Spectrulink does not disclose individual browsing habits, specific websites visited, or personally identifiable traffic data to third parties, except where required by law or court order.

3.5 **User Consent**: We do not sell or monetize traffic data for marketing or advertising purposes without explicit consent from the user.

3.6 **Data Retention**: We retain traffic data for a limited period necessary to fulfill the aforementioned purposes or as required by law. After this period, we take steps to anonymize or securely dispose of this data.

Liability Limitation

**4. Limitation of Liability**

4.1 **Scope of Liability**: Spectrulink shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the use or inability to use our services.

4.2 **No Warranty**: Spectrulink provides its services "as is" and makes no warranties, express or implied, regarding the reliability, accuracy, availability, or suitability of the services provided. We do not guarantee uninterrupted, secure, or error-free operation of our services.

4.3 **Third-Party Services**: Spectrulink may provide links or access to third-party services or websites. We are not responsible for the content, privacy practices, or actions of these third-party services.

4.4 **User Responsibility**: Users acknowledge and agree that the use of our services is at their own risk. It is the responsibility of the user to ensure the security of their devices, protect their personal information, and use our services in compliance with applicable laws and regulations.

4.5 **Limitation of Remedies**: In any event where liability is found to exist despite the limitations stated herein, Spectrulink's liability shall be limited to the extent permitted by law, and in no event shall it exceed the amount paid by the user for the services during the preceding 3 Months.